Wednesday, August 21, 2024

Sonos CEO: We Can't Bring Back The Old App

Santa Barbara-based Sonos says that it can't bring back its old app, despite the huge customer backlash over the company's app design, according to its CEO, Patrick Spence. The company has been suffering from major customer complaints, major sales impacts, and delays of product launches after a failed redesign of the app in May. The app foul-up has resulted in layoffs and lowered sales projects for Sonos, and has left users unable to use their existing speakers or even add new hardware, in many cases. Sonos makes whole-home speaker systems which (usually) allow users to stream music from the Internet to their home.