Thursday, April 9, 2020

SmartAction Powers Coronavirus Hotline

Los Angeles-based SmartAction, which develops artificial intelligence-powered "virtual agents" for contact centers, says it is powering a new, toll-free coronavirus hotline being launched by NFL quarterback Jameis Winston and Dr. Scott Kelley. The company said the new hotline will help families get rapid responses to common questions, triage callers, and provide guidance for medical treatment and/or a coronavirus test. SmartAction said the new toll free hotline, (844) TEST-COVID, will let callers interact with its virtual agent software to have their questions and concerns about the virus answered immediately, self-assess through a set of triage questions, and receive guidance on further medical treatment and/or a coronavirus test.

---